Shipping policy

Thank you for shopping at Odd Pots! We strive to ensure that your orders are processed smoothly and delivered to you in a timely manner. Please read the following shipping policy carefully to understand how we handle shipping.

1. Processing Time: - Orders are typically processed within 1-3 business days after payment confirmation. - Customized or made-to-order items may require additional processing time. The estimated processing time can be requested by contacting us ahead of purchase.

2. Shipping Methods: - We offer standard shipping to domestic only, which can vary depending on weight or size of product - The available shipping methods and their associated costs will be displayed during the checkout process. Please note that the delivery time may vary depending on the shipping method selected and your location.

3. Shipping Destinations: - We currently ship within the New Zealand only - For international orders, please note that customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

4. Shipping Providers: - We strive to partner with reputable shipping carriers to ensure reliable and efficient delivery of your orders.

5. Shipping Rates: - Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery address. - Free shipping may be offered for orders that meet a certain minimum purchase amount. Any such promotions will be clearly stated on our website.

6. Delivery Time: - The estimated delivery time will depend on factors such as your location, shipping method selected, and any unforeseen circumstances such as weather delays or holidays. - While we strive to deliver your orders within the estimated timeframe, please understand that we cannot guarantee specific delivery dates.

7. Shipping Delays: - In rare cases, shipping delays may occur due to factors beyond our control, such as severe weather, natural disasters, or logistical issues with the shipping carrier. - If your order is experiencing a significant delay, please contact our customer support team, and we will do our best to assist you.

8. Shipping Damage or Loss: - We take great care in packaging your orders to ensure they arrive safely. However, if your order arrives damaged or is lost in transit, please contact us immediately. - We will work with you to resolve the issue and arrange for a replacement or refund, depending on the circumstances.

9. Address Accuracy: - Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or misdeliveries. - We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

10. Order Modifications: - Once an order has been placed, modifications such as changes to the shipping address or shipping method may not be possible. Please double-check your order details before completing your purchase. - If you need to make any changes to your order, please contact our customer support team as soon as possible, and we will do our best to accommodate your request.

11. Holiday Shipping: - During peak holiday seasons, such as Christmas or Black Friday, please expect longer processing and delivery times due to increased order volumes and carrier delays. - We recommend placing your holiday orders well in advance to ensure timely delivery.

12. Contact Us: - If you have any questions or concerns about our shipping policy or need assistance with your order, please don't hesitate to contact our customer support team. - You can reach us via email at [email protected] or by filling out the contact form on our website.

By placing an order with us, you agree to abide by the terms and conditions outlined in this shipping policy. We appreciate your business and look forward to serving you!